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HospitalityPeople, property and liability are central to hospitality risk.

Hotels, restaurants and venues welcome guests every day, which keeps people, property and reputation in constant contact.

A guest’s day

Every touchpoint carries risk

Follow a typical day and see where exposures appear.

Arrival

Entrance and reception

Slips, luggage handling and valuables left at the desk can lead to injury or loss claims.

Dining

Kitchen and restaurant

Food-related incidents, kitchen fire and equipment breakdown can harm guests and disrupt service.

Stay

Rooms and facilities

Guest property, pools, lifts and housekeeping bring liability and property exposures.

Events

Weddings and conferences

Large gatherings add crowd, contractor and third-party risks, and cancellation concerns.

Public LiabilityProperty All RisksBusiness InterruptionBurglaryMoneyGroup Personal Accident / WIBAPublic LiabilityProperty All RisksBusiness InterruptionBurglaryMoneyGroup Personal Accident / WIBA
The risk landscape

What can affect a hospitality client

01

Guests and visitors

Slips, food-related incidents and injuries on premises can lead to liability claims.

02

Property and stock

Furnishings, kitchens, cash and stock face fire, theft and breakdown.

03

Staff and continuity

A closure after a loss can stop income while costs continue.

How HSJ helps

Understand, assess, protect

01

Understand

Look at how guests use the venue, from entry to kitchen to events.

02

Assess

Identify exposures across front of house, back of house and outdoor spaces.

03

Protect

Build cover for liability, property and income, tuned to seasonal peaks.

3D view

Take a closer look

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