A claim can involve notification, documentation, communication, assessment and follow-up. HSJ helps clients understand what is required and supports the relevant communication throughout the claims journey.
Each claim is subject to its policy terms and the insurer's assessment. Our role is to support the client through the process.
Receive the claim notification and understand what happened.
Identify documents and supporting information required.
Communicate the relevant information to the appropriate parties.
Track outstanding requirements and progress.
Keep the client informed about relevant progress.
Support the process through settlement or closure.
Knowing the path before a loss makes the real thing calmer.
Report the loss as your policy requires. Delay can complicate a claim.
Take reasonable steps to protect the property and keep damaged items for inspection.
Photos, invoices, incident or police reports and proof of ownership support your claim.
Provide accurate information with supporting documents to the insurer.
The insurer assesses the claim and settles in line with policy terms. HSJ follows up with the insurer for you.